FAQs
1. Q: How much are your masks?
A: Each mask has it's own price and is listed in each description page.
2. Q: Do you accept credit cards?
A: Yes, I accept most major credit cards as well as PayPal.
3. Q: Do you ship overseas?
A: Absolutely! I ship anywhere in the world.
4. Q: Do you offer refunds?
A: No refunds, sorry. All sales are final. However, if your item is damaged or lost during shipping, please contact me asap so I can make it right.
5. Q: How long before I get my mask once I have placed an order?
A: The wait time for a mask is approximately 6 to 8 weeks.
6. Q: Why does it take so long?
A: UPDATED: Business has nearly doubled in 2020 from the previous year as well as the Covid 19 pandemic has made getting mask making supplies more difficult to obtain. I just ask that everyone please be patient at this time and stay safe.
I don't keep masks in stock so, every mask you buy is made to order. This means that I don't begin working on your mask until you have completed your purchase. Also, I usually have orders that are still in process from other customers that need to be finished before I can begin on new orders. Cursed Camp Studios is a one person operation. So, the 6 to 8 week wait period allows me to get all orders completed and shipped out and not rush any work. It also allows me time to gather supplies if I run low. Multiple orders, sale orders, Halloween and Christmas orders may need more time to complete as well. Please take this into account.
7. Q: Do you do custom orders?
A: I will add blood to any mask and that is about as custom as I get. If interested in getting a bloody version of a mask, please contact me at brasier76@hotmail.com Other than that, no custom commissions or special requests, sorry. I only make what is listed on the website. Any custom masks produced will be of my own design and sold on this site.
8. Q: If I order more than one mask, can I get a discount?
A: Sorry, no discounts on multiple orders but shipping is combined.
9. Q: What are your masks made from?
A: My masks are made from either high impact resistant PETG or Styrene.
10. Q: Can I wear your masks to play hockey?
A: My masks are for display or costuming purposes only. Not for contact sports.
11. Q: Will my mask look exactly like the photo in the listing?
A: Each order is made and painted by hand. So, variations to color and detail should be expected. My painting style is always evolving and a mask that I painted 6 months ago will not look exactly like a mask I painted this week.
If anyone has any further questions, please feel free to contact me via email at : brasier76@hotmail.com Thank you.